Cancellation

Orders are processed quickly, so we normally can’t make changes once an order is placed. If you’d like to cancel or modify an order, email us at info@magicboardco.com as soon as possible and we’ll do our best to help.

Orders that have not yet shipped can be cancelled, subject to a 20% processing fee calculated on the total order value. This fee covers payment processing and order handling costs that we incur as soon as an order is placed, and it will be deducted from your refund. The remaining balance will be returned to your original method of payment. This does not apply to the E-book, which is delivered instantly and cannot be cancelled.

Once an order has shipped, it can no longer be cancelled and our Returns policy below applies.

Digital Products (E-book)

Our E-book is a digital product. It is delivered automatically to your email as soon as your payment is confirmed. Because the file is supplied immediately and cannot be returned, all E-book purchases are final and are not eligible for cancellation, return, exchange, or refund.

By completing your purchase, you expressly agree to immediate delivery of the E-book and acknowledge that you lose your right of withdrawal once delivery has begun.

If you did not receive your E-book, or the file is corrupted or will not open, please check your spam folder first, then email us at info@magicboardco.com with your order number and we will resend a working copy.

If you return a MagicBoard purchased together with the E-book, your refund covers the MagicBoard only.

Shipping Protection

Shipping protection is an optional add-on you can select at checkout. It covers your order against loss, theft, or damage while in transit. The shipping protection fee is non-refundable in all cases, including order cancellations, returns, and refunds. If you return a product, your refund covers the product price only and does not include the shipping protection fee.

Returns (if applicable)

We accept returns on eligible physical products. Digital products are not eligible for return (see Digital Products above).

Customers can apply for a return within 30 days after delivery. A 20% processing fee, calculated on the product price, will be deducted from every approved return. This fee covers payment processing, restocking, and handling costs. Returns requested more than 30 days after delivery are not accepted. The processing fee does not apply to products that arrive damaged or defective.

To be eligible for a return, the product must be unused, undamaged, and in the same condition that you received it, and it must be returned in the original packaging. Opening the outer box is permitted; however, using the product makes it ineligible for return. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. We’re not liable for refunds related to incorrect or incomplete order details, so please ensure all information is accurate when placing your order.

Damages and Issues

Please inspect your order as soon as it arrives. If you notice any damage, contact us within 24 hours of receiving your order with a photo of the damaged product(s) and your order number.

Bundle Purchases

If a customer purchases multiple identical items as part of a bundle or bundle-priced offer, the purchase is considered one bundled transaction. If any item within the bundle is opened or used, the entire bundle becomes ineligible for a return or refund, whether partial or full.

Returns are only accepted for bundle purchases if all items remain unused, undamaged, and in their original packaging.

Initiating a Return

To initiate a return, please contact us at info@magicboardco.com. Customers are responsible for the cost of return shipping. Upon acceptance, we will provide detailed instructions for the return shipment. Returns without prior request will not be accepted. If there are any issues with the product, customers are required to provide a video demonstrating the issue for review to validate refund eligibility. Please note that we do not cover the cost of return shipping labels.

Customs, Duties, and Taxes

MagicBoard is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). However, since our product is an LED Drawing Board, 99% of cases have no customs charges.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@magicboardco.com.

Steps for Refunds

As part of our refund policy, we kindly ask you to follow these steps:

1. Provide specific details about the issues you encountered with the products.
2. Share a video of the product explaining the issue.
3. Give a short explanation of how you expected the product to be.

Your insights will be invaluable for our team to address these concerns and enhance the quality of our offerings. Please ensure to include a video of the issue for our review, as this is now a requirement for validating eligibility for a refund. We have implemented this measure due to instances of misuse of our policy. Once we receive your feedback, we will promptly initiate the return process. We aim to make this as hassle-free as possible for you. Your decision to make a purchase with us is greatly appreciated, and we’re committed to making things right when an experience doesn’t live up to your expectations. Your insights will be instrumental in helping us improve our products and services. We appreciate your understanding and adherence to our policy, designed to ensure a smooth and satisfactory experience with MagicBoard.

Shipping Labels for Returns and Refunds

Please note that we do not provide shipping labels for returns or refunds. Customers are responsible for the cost of return shipping.

Lost, Stolen, or Unclaimed Packages

We are not responsible for packages that are marked as delivered by the carrier but are subsequently lost or stolen. In such cases, we will confirm the delivery address, delivery date, tracking information, and carrier details so that you may follow up directly with the shipping carrier.

If you selected shipping protection at checkout, we may offer a free replacement or a refund after investigating and confirming the loss. Customers may be required to provide supporting documentation, such as a report from the shipping carrier or a police report in the case of theft.

Additionally, we are not responsible for packages that are returned to us due to being unclaimed, including but not limited to situations where the recipient does not pick up the package from the post office or delivery location within the time frame specified by the carrier. Orders returned as unclaimed are not eligible for a refund unless otherwise stated.

Questions?

Please contact our Customer Service at info@magicboardco.com